Last updated: 16 April 2026
This Privacy Policy explains how 5TerreEx collects, uses and protects your personal data when you visit or make a booking through our website.
1. Owner and Data Controller
The Data Controller is:
5TerreEx, a project by Dudi srl
Via Molinelli 4 – 19016 Monterosso al Mare, Italy
Email: info@5terrex.com
2. Types of Data Collected
We collect two types of data:
Data collected automatically
When you browse our website, we may collect:
Usage data (pages visited, time spent, interactions)
Device and browser information
IP address and approximate location
Cookies and similar tracking technologies
Data you provide directly
When you interact with us or make a booking, we may collect:
First name and last name
Email address
Phone number
Payment details (processed securely via third-party providers)
Any additional information you choose to share
3. How We Use Your Data
We use your data to:
Process and manage bookings
Communicate with you before and after your experience
Provide customer support
Improve our website and services
Send relevant updates or offers, where permitted
4. Third-Party Services
We rely on trusted third-party providers to operate our services, including:
Bokun – booking and reservation system
Stripe – payment processing
Google – analytics and performance tracking
Meta (Facebook/Instagram) – marketing and remarketing
These providers process data in accordance with their own privacy policies.
5. Mode and Place of Processing
Your data is processed securely using digital tools and, where necessary, by authorised personnel.
Data may be transferred and processed outside your country of residence, including outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
6. Legal Basis (EU Users)
If you are located in the European Union, we process your data based on:
Performance of a contract (e.g. bookings)
Legal obligations
Legitimate interests (e.g. improving services)
Consent (e.g. marketing, cookies)
7. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at: info@5terrex.com
8. Data Retention
We retain your data only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience.
These include:
Essential cookies – required for the website to function
Analytics cookies – to understand how users interact with the site
Marketing cookies – to show relevant content and ads
You can manage or disable cookies through your browser settings or via our cookie banner.
10. Interest-Based Advertising
We may use third-party tools (such as Google and Meta) to display personalised advertising based on your browsing behaviour.
You can opt out through:
Your browser settings
Platform-specific ad settings (Google, Facebook)
11. Additional Information
We do not knowingly collect data from individuals under 18 years of age.
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
